Refund policy

Personalized studies (digital products)

Our studies are personalized digital products: each is prepared case by case and delivered to your email. By their nature there are no physical shipments or item returns.

You have a satisfaction guarantee: if your study doesn't resonate with you, email us at contacto@quintoxendero.com within 3 calendar days of delivery and we'll make it right — our priority is that it truly serves you.

If your study arrives with an error in your data (name or birth date), let us know right away and we'll redo it at no cost.

Returns Membership — cancellation and refunds

You can cancel your membership at any time.

If you signed up for a semiannual or annual plan and cancel before it ends, we'll refund what you paid minus the months already started, calculated at the current monthly rate ($15.99 USD/month): canceling early ends the prepaid-plan discount. No additional charges of any kind.

In addition, within the first 30 days of your first sign-up you have a satisfaction guarantee: full refund if the membership isn't for you.

To cancel or request a refund, email us at contacto@quintoxendero.com and we'll take care of it.

Payments

Refunds are issued to the original payment method. Once approved, your bank or card issuer may take a few business days to reflect them.